FAQ
Frequently Asked Questions
Everything you need to know before (and after) your order.
What is the status of my order?
You will receive a tracking number by email as soon as your order is shipped. Allow 1 to 3 business days for preparation, then 7 to 12 business days for delivery, depending on your destination (France, Belgium, Luxembourg, Switzerland, EU).
Is shipping free?
Yes, shipping is free for purchases over €50. Below this amount, fees will be displayed at checkout.
How do I use my Roselyna skincare products?
On clean skin, morning and evening. PDRN Serum: 3-4 drops, massage gently, then apply cream (and sunscreen in the morning). Zero Pore Pads: swipe on dry skin in the evening. Night Mask: apply a thin layer at bedtime, rinse upon waking. LED Device: on clean skin, 5-10 min, glide the device with small movements.
What is PDRN?
PDRN (derived from salmon DNA) is the star active ingredient in Korean routines, praised for helping skin appear plumper and more luminous — the "glass skin" effect. It is combined with collagen, niacinamide, and hyaluronic acid. Cosmetic appearance products, not medical.
What skin type is it for?
All skin types, including sensitive. Light and non-sticky textures. If in doubt or if you have known allergies, perform a patch test on the inside of your elbow before first use.
How do I return a product?
Email us at contact@roselyna.com with your order number, within 14 days of receipt. For hygiene reasons, an opened/unsealed cosmetic product cannot be returned (unless defective). See our Refund Policy for details.
What payment methods do you accept?
Credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, PayPal and Bancontact — via a 100% secure connection.
Have a question before ordering?
Our team will respond within 24 business hours at contact@roselyna.com. 🌸