Refund policy

We want you to be fully satisfied. You have 14 days from receipt to request a return (EU right of withdrawal).

Eligibility conditions: the item must be unused, unsealed, in its original packaging, with proof of purchase. Hygiene: as these are cosmetic products, an opened or unsealed item cannot be taken back for reasons of hygiene and health protection, unless it is defective.

Requesting a return: write to us at contact@roselyna.com indicating your order number. Once accepted, we will provide you with the return address and instructions. Items returned without a prior request will not be accepted. Return shipping costs are your responsibility, except for a defective product or an error on our part.

Damaged product / error: check your order upon receipt and contact us immediately at contact@roselyna.com — we will correct it at our expense.

Refund: after we receive and inspect the return, we will notify you of its acceptance. If accepted, you will be refunded within 14 days to your original payment method (the time it takes to appear then depends on your bank).

Any questions: contact@roselyna.com.