Privacy policy

Privacy Policy — Roselyna

Data controller: Eddy Makhlouka (sole proprietorship), Eden-Roc 1, 1073 Savigny, Switzerland — contact@roselyna.com.

Data collected: identity and contact details (name, billing/shipping addresses, email, phone), order and payment information (processed by our payment provider; we do not store your card number), browsing data (cookies, IP address), and exchanges with our customer service.

Purposes: to process and deliver your orders, manage customer service, send you (with your consent) our marketing communications, prevent fraud, and comply with our legal obligations.

Legal basis: performance of the contract (orders), consent (marketing/cookies), legitimate interest (security, improvement), and legal obligations.

Hosting & subprocessors: our store is powered by Shopify (host), along with our payment, shipping, and email providers. Your data may be transferred between Switzerland and the EU; these transfers are governed by appropriate safeguards (standard contractual clauses).

Retention: your data is kept for as long as necessary for the purposes above and for our legal obligations (accounting/tax).

Your rights (GDPR): access, rectification, erasure, objection, restriction, and portability. Exercise them at contact@roselyna.com. You may also lodge a complaint with the competent data protection authority.

Cookies: used for the operation of the site, audience measurement, and advertising. Manageable via the cookie banner and your browser.

Contact: if you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, you may write to us at contact@roselyna.com or contact us at the following address: Eddy Makhlouka, Eden-Roc 1, 1073 Savigny, Switzerland. For the purposes of applicable data protection legislation, we are the controller of your personal information.